Fun facts to know and share: many major US air carriers charge $25 per ticket to book by phone rather than online. Seriously. All these carriers claim to waive this fee for disabled passengers in compliance with federal law, though Delta got caught (by reporter Pat Pheifer of the Minneapolis Star Tribune) trying to evade this policy recently.
Really? Again, some more Delta?
Also, just for the heck of it–$25 per ticket to book on the phone? That’s a lot of money for a service that ought to be complimentary with the price of the ticket. Yes, I know that the airlines are struggling, between the cost of jet fuel and the Great Recession. Then there’s the fact that the hideous customer service and viciously uncomfortable coach seating may possibly be inspiring some travelers to take fewer flights and more road trips.
Here’s a thought, Delta/US Airways/United/Etc: Maybe if you stopped nickel-and-diming your customers to death, added two or three inches of room to each seat in duct-tape class, and started treating your customers like something other than petty annoyances people might be more inclined to fly. We might even become loyal to specific airlines who offer us great service. This would be especially true of disabled travelers, who already struggle to find vendors who treat us with anything resembling dignity.
How about it, Delta & etc? The space is still wide-open for a Great Customer Service Carrier–who wants our money?